Last Updated: August 26, 2025
1. Introduction
Welcome to Sagun Enterprise (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.sagunenterprise.com.np] or make a purchase from us.
As the sole distributor of Bionike, Tesori d’Oriente, and Lycia products, we understand the importance of trust. By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the Site.
2. Information We Collect
We collect information that you provide directly to us and information about your use of the Site.
A. Personal Information You Provide:
- Identifiers: Name, billing and shipping address, email address, phone number.
- Commercial Information: Records of products purchased, order history, and customer service communications.
- Payment Information: Bank account information, and other payment details. Note: We use third-party payment processors (e.g., eSewa, Khalti, Fonepay, credit card gateways). We do not store your full payment card details on our servers.
- Account Information: Username and password if you create an account on our Site.
B. Information Collected Automatically:
- Device and Usage Information: IP address, browser type, operating system, pages you view on our Site, referring/exit pages, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the Site. You can control the use of cookies at your browser level.
3. How We Use Your Information
We use the information we collect for the following business purposes:
- To Fulfill Your Orders: Process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
- To Communicate With You: Respond to your inquiries, provide customer support, and send you service-related messages (e.g., order updates, account alerts).
- For Marketing (with your consent): Send you information about new products, promotional offers, and newsletters about Bionike, Tesori d’Oriente, and Lycia. You can opt-out of marketing communications at any time.
- To Improve Our Site: Analyze how customers use the Site to improve our user experience, product offerings, and services.
- For Security and Fraud Prevention: Protect our Site, our business, and our customers from fraudulent transactions and other illegal activities.
4. Legal Basis for Processing (GDPR for International Customers)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your information is:
- The performance of the contract (e.g., fulfilling your order).
- Your consent (e.g., for marketing emails).
- Our legitimate interests (e.g., improving our services, preventing fraud), which are not overridden by your rights.
5. How We Share Your Information
We value your privacy and only share your information in the following limited circumstances:
- Service Providers: We share information with third parties who perform services on our behalf, such as:
- Payment processing: eSewa, Khalti, Fonepay, Bank QR.
- Shipping and delivery: Courier companies (e.g., DHL, FedEx, local Nepali services { Indrive/Pathao/Aramex}).
- IT and analytics: Website hosting, data analysis, and email delivery services.
- Legal Obligation: To comply with applicable laws, regulations, or a valid legal process (e.g., court order, government request).
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Brand Partners (Aggregate/Non-Identifiable Data Only): We may share aggregated, non-personally identifiable data with our partners Bionike, Tesori d’Oriente, and Lycia for market analysis. We do not share your personal contact information with them for their own marketing purposes without your explicit consent.
6. Data Retention
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill your order, comply with our legal obligations (such as tax, accounting, and consumer law requirements), resolve disputes, and enforce our agreements.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request copies of the personal data we hold about you.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure (“Right to be Forgotten”): The right to request that we erase your personal data, under certain conditions.
- Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details in the “Contact Us” section below.
8. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
9. International Data Transfers
Your information is processed and stored on servers located within Nepal. If we ever need to transfer your data internationally, we will ensure it is granted a similar degree of protection and is done in compliance with applicable data protection laws.
10. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us, and we will delete it.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Sagun Enterprise
Address: Krishna Dhara Marg, Maharajgunj, Kathmandu
Phone: +977-9851007371, +977-9851078113
Email: support@sagunenterprise.com.np